Frequently Asked Questions
Discover everything you need to know about our luxury timepieces, fine jewelry, and bespoke services.
How do I ensure the authenticity of my Jacob & Co. purchase?
Every Jacob & Co. piece comes with a physical Certificate of Authenticity and a unique serial number. Our timepieces also include a digital warranty card that can be verified through our official concierge service.
What are your international shipping policies for high-value items?
We offer complimentary, fully insured global shipping via specialized couriers such as Ferrari Group or Malca-Amit. All shipments require an adult signature upon delivery to ensure maximum security.
Does Jacob & Co. offer a warranty on timepieces and jewelry?
Yes, all Jacob & Co. timepieces are covered by a limited two-year international warranty from the date of purchase, covering manufacturing defects. Jewelry items are subject to a one-year craftsmanship guarantee.
Can I request a bespoke or customized design?
Jacob & Co. is renowned for bespoke creations. You can schedule a private consultation with our specialists to discuss custom gemstone settings, unique dial designs, or entirely one-of-a-kind high jewelry pieces.
What payment methods do you accept for online transactions?
We accept all major credit cards (Visa, Mastercard, American Express), bank wire transfers, and select cryptocurrencies. For security reasons, high-value transactions may require additional identity verification.
How should I maintain and service my Jacob & Co. watch?
To maintain the precision of our complex movements, we recommend a professional service every 3 to 5 years. Only authorized Jacob & Co. service centers should perform maintenance to keep your warranty valid.